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When I left my old company, I asked our admin veep if I could take my phone line with me, because I'd been using it for personal stuff (heh) and I didn't want to lose the number. It wasn't a big problem for her, so I filled up the necessary paperwork and I got to keep the phone. The problem is, I don't think Smart ever did process the transfer application, so the account was never transferred to my name. Because of this, I never got the bills. But this wasn't a big problem because Smart usually called me up whenever there was a bill due, and I'd just head off to their business center to pay for the account. This had been going on for five months or so, since I left my old company.

Anyway, last Friday, they decided to cut off service because of an overdue bill, this time without notifying me. I looked around and found that they have an online portal for their subscribers, so I signed up for that, hoping that I could through that facility. I was able to get in and was able to check my bills, but I had to enroll to be able to pay online. I called up their customer service who said that for me to be able to pay the bill online, I'd have to email them my financial info etc., which misses the whole fucking point of having the online facility in the first place.

I was annoyed, but figured what the hell, I'd just swing by their business center in Ayala to pay the bill on my way home. Turns out their whole system was under maintenance and offline, so they just had everybody pay through the ATMs. The line was long, so I decided to just go home and pay through the ATM the next morning, which I did. Then I called up their customer support to inform them of the payment, but I couldn't get hold of a customer service rep. I tried all weekend, but still no answer from them. I wasn't able to talk to someone from Smart until yesterday morning, and my phone line wasn't back up till around after lunch, which really wasn't so bad.

So this long post is just my way of saying that my line was cut all weekend until mid-Monday, and that I'm not sure I got all your messages, but I remember replying to most everyone, and if I didn't, I had an excuse. Thanks to everyone who remembered.

Labels: personal

- posted by jaemark @ 11/18/2008 02:38:00 PM